We want you to be happy with your purchase and we apologize if you are not satisfied. For whatever reason that you are not satisfied, we would be most happy to provide exchanges/refunds and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging
- All items must be unworn, unused and in its original condition
- Returned within 7 days of the date of purchase
- A return form has been completed.
PLEASE NOTE: TO COMPLETE YOUR RETURN, WE REQUIRE AN INVOICE OR PROOF OF PURCHASE.
If any of the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless if the items have been mailed back to us.
Validity for Exchanges and Returns
All exchanges and returns would need to be raised within 7 days of accepting delivery of your order.
All requests for returns would need to be made online via our Contact Page or fill out our Return Form here.
Online Exchanges and Returns
- Send in your returns/exchanges request via our Contact Page or fill out our Return Form here within 7 days of receiving your order.
- Bohemi will review your request and contact you directly regarding feedback and further instructions.
- Items for return must be sent back to Bohemi (via a traceable mode of postage) within 7 days after successful refund/exchange confirmation.
- Postage fees to and from Bohemi for refunds or exchanges will be liable by the customer.
To obtain a refund please fill out the online Return Request form that is located here prior to sending the item(s) back. A refund will be provided to you crediting your original method of payment within 30 days, providing all the Returns and Refunds Policy Conditions are met and our warehouse has received the original item that is being returned.
Cash refunds will not be provided under any circumstances.
- Exchanges can only be exchanged for the same value of the purchase price of the item being returned.
- If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment within 30 days. All return courier costs will be for your own expense and this will be deducted from your refund amount.
PLEASE NOTE: ALL DECISIONS MADE ON THE RETURN AND EXCHANGE OF PRODUCTS PURCHASED FROM BOHEMI ARE FINAL.