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Frequently asked questions

Delivery

We charge a flat rate shipping fee of R85,00 on all orders.

Your Standard delivery times apply.

Standard delivery time are between 1-4 working days depending on the location of delivery provided during the checkout process.

PLEASE NOTE: ITEMS WILL ONLY BE DELIVERED ON BUSINESS DAYS.

Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. You may then check and track your orders through The Courier Guy or on our Track Order here.

Once your order has been placed and payment has been confirmed your order cannot be changed or cancelled. You may return an order once it has been received by following our returns process.

For further information and conditions please refer to our Refunds and Returns Policy here.

Returns and Refunds

For your convenience, item(s) purchased may be returned provided all Refund and Return Policy conditions are met.

All returns would need to be raised within 7 days of accepting delivery of your order.

All requests for returns would need to be made online via our Contact Page or fill out our Return Form here.

For further information and conditions please refer to our Refunds and Returns Policy here.

Items that are being returned need to be returned ensuring the items must be in their original packaging and all items must be unworn, unused and in its original condition.

For further information and conditions please refer to our Refunds and Returns Policy here.

All returns would need to be raised within 7 days of accepting delivery of your order.

A refund will be provided to you crediting your original method of payment within 30 days, providing all the Returns and Refunds Policy Conditions are met and our warehouse has received the original item that is being returned.

Cash refunds will not be provided under any circumstances.

For further information and conditions please refer to our Refunds and Returns Policy here.

Payments

We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT, Masterpass and credit facility mobicred.
PLEASE NOTE: NO ADDITIONAL FEES ARE CHARGED ONTO YOU WHEN USING PAYFAST.

Yes, payment is 100% secure. Transactions are secured through our payment provider, PayFast.
PayFast has many protocols and systems in place to ensure your information is secure such as using Extended Validation SSL with 2048-bit encryption as well as 3D Secure which is in place for all credit card transactions.

Once we receive payment you will be notified via email.

Once your order has been placed and processed an invoice will be sent via email to your email address that was provided during the checkout process.

Product

Yes, you may view our size guide here.

We ensure all garments are created with care and love but should you find any faults despite all our extensive quality checks, please inform us of the damage or fault via our Contact Page or fill out our Return Form here, in order for us to assist you.

Gift Cards

All gift cards are valid for 6 months after which the gift card will expire.

Yes, you can choose from the preset gift card amounts or enter your own desired amount.

Yes, provided the gift card has a remaining balance left.

No, you cannot use an existing gift card to purchase a new gift card.

No, once a gift card has been bought, the value cannot be increased.

Your balance can be found under your account page.

Yes, a refund can be requested but ONLY on the order made using your gift card.

Once the refund is approved, providing all the Returns and Refunds Policy Conditions are met, will the refunded amount reflect on your gift card.

Yes, apply your discount code to your order at checkout.

Yes, your gift card applies to your entire order.

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